Terms of Service

Last updated: April 6, 2026

These Terms of Service ("Terms") govern your use of the website www.petwellnessusa.net operated by Pet Wellness USA LLC ("we," "our," or "us"). By accessing or using our website, you agree to be bound by these Terms.

1. Business Information

Pet Wellness USA LLC is a limited liability company registered in the state of California. Our principal place of business is located at 1161 N Cosby Way, Unit P, Anaheim, CA 92806.

2. Products and Services

We sell natural cat care products, including organic tofu cat litter and freeze-dried cat treats. Product descriptions, specifications, and availability are subject to change without notice. We make every effort to accurately describe our products, but we do not warrant that product descriptions or other content on our website are error-free or complete.

3. Ordering and Payment

Orders are currently placed by contacting us directly via email at info@petwellnessusa.net. All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity.

Prices are quoted in U.S. dollars and do not include shipping costs unless otherwise stated. Shipping costs will be provided with your order confirmation.

4. Shipping and Delivery

We ship to addresses within the continental United States via USPS and UPS. Estimated delivery times are 3-5 business days from the date of shipment but are not guaranteed. We are not responsible for delays caused by shipping carriers, weather, or other circumstances beyond our control.

Risk of loss and title for products pass to you upon delivery to the shipping carrier.

5. Returns and Refunds

If you receive a damaged or defective product, please contact us within 14 days of delivery at info@petwellnessusa.net. We will arrange for a replacement or issue a refund at our discretion. Because our products are consumable, we cannot accept returns on opened or used items unless the product is defective.

6. Intellectual Property

All content on this website, including text, images, logos, graphics, and design elements, is the property of Pet Wellness USA LLC or its content suppliers and is protected by United States copyright and trademark laws. You may not reproduce, distribute, or create derivative works from any content on this website without our prior written permission.

7. User Conduct

You agree not to use our website for any unlawful purpose or in a way that could damage, disable, or impair our website or interfere with any other party's use of our website. You agree not to attempt to gain unauthorized access to any part of our website, server, or any connected database.

8. Disclaimer of Warranties

Our website and products are provided "as is" without warranties of any kind, either express or implied. We do not warrant that our website will be uninterrupted, error-free, or free of viruses or other harmful components. Our products are intended for use with cats and should be used as directed. We are not veterinarians, and our product information does not constitute veterinary advice.

9. Limitation of Liability

To the fullest extent permitted by applicable law, Pet Wellness USA LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or products. Our total liability for any claim arising from these Terms shall not exceed the amount you paid for the specific product giving rise to the claim.

10. Indemnification

You agree to indemnify and hold harmless Pet Wellness USA LLC, its officers, and agents from any claims, damages, losses, or expenses arising from your violation of these Terms or your use of our website.

11. Governing Law

These Terms are governed by the laws of the state of California, without regard to conflict of law principles. Any disputes arising from these Terms shall be resolved in the state or federal courts located in Orange County, California.

12. Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated revision date. Your continued use of our website after any changes constitutes acceptance of the updated Terms.

13. Contact

If you have questions about these Terms, contact us at:

Pet Wellness USA LLC
1161 N Cosby Way, Unit P
Anaheim, CA 92806
Email: info@petwellnessusa.net